Answers to our most commonly asked Questions

I am a teacher where can I get information?

The Gambler’s Help Community Educator would be happy to speak to you to provide information and discuss your options.


I belong to a sporting club, can I get information?

Yes, the Gambler’s Help Community Educator would be happy to speak to you and discuss your options.


Who can access this service?

Anyone who is experiencing harm from gambling can access Gambler’s Help services. This includes people engaged in gambling, as well as family and friends.


How can I access services if I live rurally?

Gambler’s Help West Vic has offices located at various sites throughout the region. Please see ABOUT US to see where we are located. Please call us to discuss options and how we may best address your needs.

Is this a free and confidential service?

Yes, all Gambler’s Help services are free and confidential.

How do I access the service?

Accessing our service is easy. You can contact us by phone Monday to Friday 9:00am – 5:00pm or send an email via CONTACT US. If you live in Ballarat, Bacchus Marsh, Stawell, Ararat or Horsham you can also walk in to your local agency to speak to someone. See ABOUT US for our locations and contact details.

What is Financial Counselling?

A Financial Counsellor can help you develop strategies and provide information and options to better manage your financial situation.


What can I expect from Counselling?

Counselling provides you with strategies and support to minimise potential gambling harms. Counselling allows you to talk about the impact of gambling on your life in a safe, confidential and non-threatening environment. Counselling is led by you and options are explored and discussed based on your identified needs.


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100 Day Challenge released

The Victorian Responsible Gambling Foundation has released the 100 Day Challenge. This free online tool is available to anyone …


Gambler’s Help attends 2018 Wimmera Field Days

Gambler’s Help attended the 2018 Wimmera Machinery Field Days, located at the Wimmera Events Centre in Longerenong, near …


Responsible Gambling Awareness Week 23 – 29 October 2017

We’re proud to support Responsible Gambling Awareness Week.  Check out all the tips for keeping your gambling in check …