As outlined in the Responsible Gambling Codes of Conduct, gaming venues in Victoria have the responsibility to identify and respond to patrons showing signs of distress that may be related to problem gambling.
To support and assist venues in fulfilling this responsibility, the Victorian Responsible Gambling Foundation funds the Gambler’s Help Venue Support Program, which is a voluntary service to assist clubs and venues throughout Victoria.
This support helps gaming venues to
- identify and respond to patrons displaying signs of problem gambling
- raise awareness among venue staff about, and encourage referrals to, Gambler’s Help services, self-exclusion programs and other community support services
- meet the requirements of their Responsible Gambling Codes of Conduct
- create and maintain responsible gambling environments
For more information contact the local Venue Support Worker on 5337 3333.